Overview
This store sells digital products delivered as downloadable files. There is nothing to ship and nothing to return, so this policy explains when a refund is available instead.
Refunds on digital products
If you have purchased a digital product and have not yet downloaded it, you may request a full refund within 14 days of purchase for any reason. Contact us with your order number and the refund will be issued to the original payment method.
Once a file has been downloaded, the product has been delivered in full and a refund is not normally available. This is standard for digital goods and is the reason the sample material and detailed description are provided on the product page before purchase.
When we will refund a downloaded product
We will issue a refund even after download in the following cases:
- The file is corrupted, incomplete, or will not open, and we cannot supply a working replacement.
- The product is materially different from its description on this site.
- You were charged more than once for the same order.
- The purchase was not authorised by you.
If a file simply will not download, contact us first. In most cases the issue is a expired or exhausted download link and we can reset it immediately at no cost.
How to request a refund
Email us using the address on our contact page, including your order number and the reason for the request. Requests are typically answered within 3 business days.
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds may take 5 to 10 business days to appear.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection legislation, including the Ontario Consumer Protection Act. Where the law provides you with a stronger remedy than this policy, the law applies.
Pricing and taxes
All prices are shown in Canadian dollars. Applicable sales tax is calculated at checkout based on your billing address.