This policy explains what information ferroljeromy.com collects, why, and what you can do about it. It applies to this website and to purchases made through it.
Who we are
This site is operated by Ferrol Jeromy. Our website address is https://www.ferroljeromy.com.
What we collect
When you buy something
To process an order we collect your name, email address, billing address, and the contents of your order. Payment card details are entered directly into our payment processor and are never stored on this site or seen by us.
When you subscribe to the reader list
We collect your email address and, if you provide it, your name. We use this only to send the material you signed up for. Every email includes an unsubscribe link, and unsubscribing takes effect immediately.
When you contact us
Messages sent through our contact form or live chat are retained so we can respond and keep a record of the conversation.
Automatically
Like most websites, we collect standard technical information such as IP address, browser type, referring page, and pages visited. We use analytics to understand which content is read. We do not attempt to identify individual visitors from this data.
Comments
If you leave a comment, the comment and its metadata are retained indefinitely so follow-up comments can be recognised and approved automatically.
Why we collect it
- To deliver products you have purchased and provide access to your downloads.
- To respond to enquiries.
- To send email you have specifically asked to receive.
- To meet tax, accounting, and other legal obligations.
- To understand how the site is used and improve it.
We do not sell your personal information, and we do not share it for advertising purposes.
Who we share it with
We use third-party service providers to run this site. Each receives only the information needed to perform its function:
- Payment processing to take payment and handle refunds.
- Email delivery to send order confirmations, download links, and newsletters.
- Website hosting to store this site and its data.
- Analytics to report aggregate site usage.
We may also disclose information where required to do so by law.
How long we keep it
Order records are retained for as long as required by Canadian tax and business record-keeping requirements. Newsletter subscriptions are retained until you unsubscribe. Contact messages are retained while they remain relevant.
Your rights
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Requests can be made through our contact page and will be answered within 30 days. We may need to retain certain records, such as completed transactions, where the law requires it.
You can unsubscribe from any email at any time using the link in the message.
Cookies
This site uses cookies to keep items in your cart, keep you signed in, and measure site usage. You can block or delete cookies in your browser settings, though some parts of the site may not work correctly if you do.
Security
This site is served over an encrypted connection and access to order data is restricted. No system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet.
Changes
If this policy changes, the revised version will be posted on this page.
Contact
For any question about this policy or your information, please use our contact page.